Return info
Returns
Here is everything you need to know about returns, exchanges, refunds, and damaged or incorrect items.
Support
Return Window
Return requests should be made within 14 days of receiving your order.
Item Condition
Items must be unworn, unused, clean, and in the same condition they were received.
Refunds
Approved refunds are processed back to the original payment method after the return is received and inspected.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, clean, and with any original packaging or tags where applicable.
Some items may be final sale and not eligible for return. Final sale items will be noted where applicable.
How To Start A Return
Email us at tamagotchicloset@gmail.com with your order number and reason for return.
Please wait for confirmation before sending anything back. Items sent without approval may not be accepted.
Exchanges
If you need a different size or item, contact us and we will let you know what options are available. Exchanges depend on current stock availability.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service when sending your return back.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us as soon as possible with your order number and photos of the issue.